Topics Addressed by
Renaldo Rivera


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  .When did you begin at CRS? When did you leave?
 
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        A. What did you do before coming to CRS?
                   
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        B. What civil rights or conflict management work did you do before your CRS work?
                   
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  .Background information on a case
 
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        A. When making an initial assessment of a case, with whom did you talk first? Next?
                   
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        B. How did you identify the proper people to talk to or get involved?
                   
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        C. How did you identify leaders?
                   
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        D. How did you decide when to meet separately with the parties and when to bring them together?
                   
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  .What did you do to diminish tension between the parties?
 
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        A. Did a party ever threaten to walk out of a mediation? What did you do then?
                   
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  .Did you find yourself helping the parties strengthen their own capacity to deal with conflict?
 
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        A. Did you help the parties prepare for mediation or any joint meetings?
                   
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        B. Did anyone ever ask you to become an advocate or to tilt the table in their favor? How did you respond?
                   
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  .How would you describe your work in terms of your neutrality, impartiality, and objectivity in a case?
 
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  .Are there other aspects of the process that you used that are worth noting?
 
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        A. How much direction did you give the parties in mediation?
                   
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  .Were you able to detect when an internal conflict existed within a party that was inhibiting progress?
 
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        A. How did you deal with it?
                   
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        B. What types of resources from within the community would you use? How did you get them involved?
                   
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        C. Did other organizations or people within the community help limit the intensity of the conflict or help resolve it? Who? How?
                   
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  .How did you deal with issues of confidentiality during your casework?
 
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  .How did you deal with the media? Were they an asset or a liability to your work?
 
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        A. Did you take continuing responsibility for its implementation?
                   
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  .What were your measures of the success of your intervention?
 
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  .What do you think are the most important skills and attributes of an effective civil rights mediator?
 
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  .Agency-related information
 
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