Topics Addressed by
Wallace Warfield


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  .When did you begin at CRS? When did you leave?
 
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        A. What did you do before coming to CRS?
                   
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        B. Why did you decide to work at CRS?
                   
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        C. What did you do at CRS (what was your role)?
                   
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  .When the case first came to your attention, what did you do?
 
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        A. When making an initial assessment of a case, with whom did you talk first? Next?
                   
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        B. Did everyone want you involved? If not, what did you do about that?
                   
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  .How did you do your onsite assessment?
 
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        A. How did you respond if you thought that CRS intervention might harm a legitimate protest activity?
                   
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  .How did you design a response plan?
 
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  .What did you do to build and sustain trust with the parties?
 
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        A. How did you build trust with the disputants?
                   
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        B. Was your race or ethnicity a factor in your ability to build trust with the disputants?
                   
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  .How did you identify underlying issues?
 
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        A. Did you find yourself assisting one party to understand the other party's perspective?
                   
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        B. Did you ever deal with a conflict that seemed to be truly intractable?
                   
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  .Tell me about your meetings with the parties when you were helping them to resolve their differences.
 
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        A. How did you assist in opening communications between the parties, to get them talking and listening to one another?
                   
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  .What did you do to diminish tension between the parties?
 
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        A. Did you provide technical assistance to the parties? Can you give some examples?
                   
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        B. Did you provide training for the parties? What types of training? Who did it?
                   
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  .Did you try to analyze or address power disparities between the parties? How did power differentials effect the process?
 
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        A. When you perceived a significant power imbalance did you try to level the playing field? How did you do this?
                   
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  .How would you describe your work in terms of your neutrality, impartiality, and objectivity in a case?
 
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        A. Did you ever intentionally act as an advocate for one side? Did you ever do this unintentionally?
                   
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        B. How much direction did you give the parties in mediation?
                   
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        C. Can you explain the difference between conciliation and mediation?
                   
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        D. How did you deal with it?
                   
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  .How did you deal with the media? Were they an asset or a liability to your work?
 
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  .How did you determine when to end your involvement in a conflict?
 
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        A. Did you take continuing responsibility for its implementation?
                   
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        B. Did you plan any follow up after the case was closed?
                   
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  .What were your measures of the success of your intervention?
 
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  .How did the changing nature of the civil rights movement and protest activity affect your work?
 
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  .Have there been changes in CRS over the years?
 
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  .What do you think are the most important skills and attributes of an effective civil rights mediator?
 
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  .Are there other important lessons that come out of your work?
 
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  .Mediation theory
 
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