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Topics Addressed by
Martin Walsh
| Click on the numbers to go to segments where this topics is addressed."1" goes to the first segment, "2" goes to the second, etc. |
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<<< Full interview
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.When did you begin at CRS? When did you leave?
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A. What did you do before coming to CRS?
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B. Why did you decide to work at CRS?
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C. What did you do at CRS (what was your role)?
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.Background information on a case
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.When the case first came to your attention, what did you do?
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A. When making an initial assessment of a case, with whom did you talk first? Next?
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B. Did everyone want you involved? If not, what did you do about that?
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C. Did you give advance notice of your arrival? To whom? Was there anyone who you did not inform? Why?
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D. How did you prepare for your intervention?
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E. Did you phone all parties before your arrived?
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F. What did you do when you couldn't locate anyone with whom to talk?
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.How did you do your onsite assessment?
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A. Who did you talk to first on site?
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B. Did the parties ever ask you to do things you were unable to do? How did you handle such requests?
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C. How did you identify the proper people to talk to or get involved?
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D. How did you identify leaders?
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.How did you design a response plan?
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A. Did the parties assist in the goal-setting process or influence your choice of goals? How?
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B. How did you determine your own role (e.g., to act as an advisor, conciliator or a mediator)?
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C. How did you prove your credibility?
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D. How important was it for you to gain the trust of the parties?
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E. Was your race or ethnicity a factor in your ability to build trust with the disputants?
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F. Can you recall any examples of when you served as a scapegoat or in some other way helped a party save face?
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G. What factors contributed to your ability to build trust?
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H. Were parties ever reluctant to participate because of a lack of trust in you or the process?
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.How did you identify underlying issues?
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A. Did you find it necessary at times to help the parties define or prioritize their issues? How did you do this?
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B. Did you find yourself assisting one party to understand the other party's perspective?
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C. How did you deal with seemingly intractable demands on a party's agenda for negotiations?
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D. How did you decide when to meet separately with the parties and when to bring them together?
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E. Were there situations when a party came to the table but gave only lip service, or refused to negotiate in good faith?
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F. Were you able to increase trust levels between parties? How did you do this?
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.What did you do to diminish tension between the parties?
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A. Did the situation ever become violent or potentially violent? What did you do to diminish that?
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B. Did a party ever threaten to walk out of a mediation? What did you do then?
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C. How did you initiate de-escalation?
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.Did you find yourself helping the parties strengthen their own capacity to deal with conflict?
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A. Did you provide training for the parties? What types of training? Who did it?
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B. Did you help the parties prepare for mediation or any joint meetings?
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C. Did you assist groups with community organizing?
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D. Did you try to influence coalition formation?
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E. When you perceived a significant power imbalance did you try to level the playing field? How did you do this?
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F. Did you ever try to use the power of the Justice Department to influence the situation or level the playing field?
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G. What is your attitude toward ending community protest?
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H. Did you have a problem retaining your impartiality while trying to level the playing field prior to negotiations?
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.Are there other aspects of the process that you used that are worth noting?
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A. How much direction did you give the parties in mediation?
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B. Can you explain the difference between conciliation and mediation?
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C. Tell us how conciliation works.
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.Were you able to detect when an internal conflict existed within a party that was inhibiting progress?
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A. Did you ever draw upon resources or refer parties to resources from outside the community?
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B. Did you ever bring in a neutral expert or other resource person to help with fact-finding problems?
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C. Can you recall any times when assuring confidentiality created a problem for you?
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.How did you deal with the media? Were they an asset or a liability to your work?
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A. Did you ever try to use the media as an ally to mediation?
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B. Did you ever issue statements to the press on behalf of the parties? Under what circumstances?
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.How did you determine when to end your involvement in a conflict?
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A. Before terminating a case, did you help the parties develop a contingency plan to help prevent a recurrence of the conflict?
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B. Did you assist the parties design other structures to prevent a recurrence of the conflict?
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.What were the overall outcomes of the intervention?
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.What were your measures of the success of your intervention?
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A. How did you measure long term impacts?
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.How did the changing nature of the civil rights movement and protest activity affect your work?
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.Have there been changes in CRS over the years?
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.What do you think are the most important skills and attributes of an effective civil rights mediator?
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A. What do you think has been your greatest strength as a civil rights mediator?
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.Are there other important lessons that come out of your work?
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.Agency-related information
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.Descriptions of CRS institutional programs
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Copyright © 2000-2007
by Conflict Management Initiatives and the Conflict Information Consortium
This is a legacy site maintained for historical purposes as it was created in 2007.
We have no budget to update the site to current web standards.
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