Topics Addressed by
Bob Ensley


Click on the numbers to go to segments where this topics is addressed."1" goes to the first segment, "2" goes to the second, etc.
<<< Full interview

  .When did you begin at CRS? When did you leave?
 
      Interview Bookmarks:   1  Go to Full Topic File
        A. What did you do before coming to CRS?
                   
      Interview Bookmarks:   1   2   3  Go to Full Topic File
        B. What civil rights or conflict management work did you do before your CRS work?
                   
      Interview Bookmarks:   1   2  Go to Full Topic File
        C. Why did you decide to work at CRS?
                   
      Interview Bookmarks:   1  Go to Full Topic File
        D. What did you do at CRS (what was your role)?
                   
      Interview Bookmarks:   1   2  Go to Full Topic File

  .Background information on a case
 
      Interview Bookmarks:   1   2   3   4   5   6  Go to Full Topic File
        A. When making an initial assessment of a case, with whom did you talk first? Next?
                   
      Interview Bookmarks:   1  Go to Full Topic File
        B. Did you give advance notice of your arrival? To whom? Was there anyone who you did not inform? Why?
                   
      Interview Bookmarks:   1  Go to Full Topic File
        C. How did you prepare for your intervention?
                   
      Interview Bookmarks:   1   2  Go to Full Topic File
        D. Did you phone all parties before your arrived?
                   
      Interview Bookmarks:   1  Go to Full Topic File

  .How did you do your onsite assessment?
 
      Interview Bookmarks:   1   2   3   4   5  Go to Full Topic File
        A. Did the parties ever ask you to do things you were unable to do? How did you handle such requests?
                   
      Interview Bookmarks:   1  Go to Full Topic File
        B. How did you identify the proper people to talk to or get involved?
                   
      Interview Bookmarks:   1   2  Go to Full Topic File
        C. How did you identify leaders?
                   
      Interview Bookmarks:   1  Go to Full Topic File

  .How did you design a response plan?
 
      Interview Bookmarks:   1   2   3  Go to Full Topic File
        A. Did you set goals for your intervention? At what point in the process?
                   
      Interview Bookmarks:   1  Go to Full Topic File
        B. How did you determine your own role (e.g., to act as an advisor, conciliator or a mediator)?
                   
      Interview Bookmarks:   1  Go to Full Topic File
        C. Was your gender a factor in your ability to build trust with the disputants?
                   
      Interview Bookmarks:   1  Go to Full Topic File
        D. How important was it for you to gain the trust of the parties?
                   
      Interview Bookmarks:   1   2  Go to Full Topic File
        E. How did you build trust with the disputants?
                   
      Interview Bookmarks:   1  Go to Full Topic File
        F. How did you detect whether your trust-building efforts were successful?
                   
      Interview Bookmarks:   1  Go to Full Topic File
        G. Was your race or ethnicity a factor in your ability to build trust with the disputants?
                   
      Interview Bookmarks:   1   2   3  Go to Full Topic File
        H. Can you recall any examples of when you served as a scapegoat or in some other way helped a party save face?
                   
      Interview Bookmarks:   1  Go to Full Topic File
        I. What factors contributed to your ability to build trust?
                   
      Interview Bookmarks:   1  Go to Full Topic File

  .How did you identify underlying issues?
 
      Interview Bookmarks:   1   2  Go to Full Topic File
        A. Did the conflict become defined differently over time? How?
                   
      Interview Bookmarks:   1  Go to Full Topic File

  .Tell me about your meetings with the parties when you were helping them to resolve their differences.
 
      Interview Bookmarks:   1  Go to Full Topic File
        A. How did you decide who would be at the negotiation table?
                   
      Interview Bookmarks:   1  Go to Full Topic File
        B. How did you decide when to meet separately with the parties and when to bring them together?
                   
      Interview Bookmarks:   1   2  Go to Full Topic File
        C. Did the parties ever refuse to meet together? How did you handle it?
                   
      Interview Bookmarks:   1   2  Go to Full Topic File
        D. How did you assist in opening communications between the parties, to get them talking and listening to one another?
                   
      Interview Bookmarks:   1   2   3   4  Go to Full Topic File
        E. Were you able to increase trust levels between parties? How did you do this?
                   
      Interview Bookmarks:   1  Go to Full Topic File
        F. Would the parties look to you for guidance in constructing solutions or would they come up with their own solutions?
                   
      Interview Bookmarks:   1  Go to Full Topic File
        G. How would you respond when you were called upon to carry messages between the parties?
                   
      Interview Bookmarks:   1   2  Go to Full Topic File
        H. How did you initiate de-escalation?
                   
      Interview Bookmarks:   1  Go to Full Topic File
        I. Did you provide technical assistance to the parties? Can you give some examples?
                   
      Interview Bookmarks:   1   2   3  Go to Full Topic File
        J. Were their other types of technical assistance, e.g. consultants, referrals to other communities, written materials?
                   
      Interview Bookmarks:   1  Go to Full Topic File

  .What did you do when you hit a brick wall in your effort to bridge differences between the parties?
 
      Interview Bookmarks:   1   2  Go to Full Topic File
        A. When you perceived a significant power imbalance did you try to level the playing field? How did you do this?
                   
      Interview Bookmarks:   1  Go to Full Topic File
        B. Did you ever try to use the power of the Justice Department to influence the situation or level the playing field?
                   
      Interview Bookmarks:   1  Go to Full Topic File

  .How would you describe your work in terms of your neutrality, impartiality, and objectivity in a case?
 
      Interview Bookmarks:   1  Go to Full Topic File
        A. Did you have techniques for managing your emotions during case work?
                   
      Interview Bookmarks:   1  Go to Full Topic File
        B. Did you ever intentionally act as an advocate for one side? Did you ever do this unintentionally?
                   
      Interview Bookmarks:   1  Go to Full Topic File

  .Are there other aspects of the process that you used that are worth noting?
 
      Interview Bookmarks:   1  Go to Full Topic File
        A. What role does listening play in your work?
                   
      Interview Bookmarks:   1  Go to Full Topic File
        B. How much direction did you give the parties in mediation?
                   
      Interview Bookmarks:   1   2  Go to Full Topic File
        C. Can you explain the difference between conciliation and mediation?
                   
      Interview Bookmarks:   1  Go to Full Topic File
        D. How did you control rumors?
                   
      Interview Bookmarks:   1  Go to Full Topic File

  .What cultural or racial factors influenced the process?
 
      Interview Bookmarks:   1   2  Go to Full Topic File

  .Were you able to detect when an internal conflict existed within a party that was inhibiting progress?
 
      Interview Bookmarks:   1  Go to Full Topic File
        A. What types of resources from within the community would you use? How did you get them involved?
                   
      Interview Bookmarks:   1  Go to Full Topic File

  .How did you deal with issues of confidentiality during your casework?
 
      Interview Bookmarks:   1  Go to Full Topic File
        A. Can you recall any times when assuring confidentiality created a problem for you?
                   
      Interview Bookmarks:   1  Go to Full Topic File

  .How did you deal with the media? Were they an asset or a liability to your work?
 
      Interview Bookmarks:   1   2   3  Go to Full Topic File
        A. When the needs of newspaper, radio, or television reporters interfered with your work, how did you deal with the problem?
                   
      Interview Bookmarks:   1  Go to Full Topic File
        B. Did you issue press releases, have news conferences, or otherwise inform the media about your activities?
                   
      Interview Bookmarks:   1  Go to Full Topic File

  .How did you determine when to end your involvement in a conflict?
 
      Interview Bookmarks:   1   2  Go to Full Topic File
        A. Did this sometimes become difficult because of the relationships you formed?
                   
      Interview Bookmarks:   1  Go to Full Topic File
        B. Before terminating a case, did you help the parties develop a contingency plan to help prevent a recurrence of the conflict?
                   
      Interview Bookmarks:   1   2  Go to Full Topic File
        C. Did you assist the parties design other structures to prevent a recurrence of the conflict?
                   
      Interview Bookmarks:   1   2  Go to Full Topic File
        D. Did you take continuing responsibility for its implementation?
                   
      Interview Bookmarks:   1   2  Go to Full Topic File
        E. Did you plan any follow up after the case was closed?
                   
      Interview Bookmarks:   1   2  Go to Full Topic File
        F. Did you have any continuing personal relationships with community people after a case was "closed?"
                   
      Interview Bookmarks:   1  Go to Full Topic File
        G. Were other enforcement mechanisms put in place?
                   
      Interview Bookmarks:   1  Go to Full Topic File

  .What were the overall outcomes of the intervention?
 
      Interview Bookmarks:   1  Go to Full Topic File

  .Were you able to bring about organizational or structural change?
 
      Interview Bookmarks:   1  Go to Full Topic File

  .What were your measures of the success of your intervention?
 
      Interview Bookmarks:   1  Go to Full Topic File
        A. How did CRS measure the success of your work?
                   
      Interview Bookmarks:   1  Go to Full Topic File

  .How did the changing nature of the civil rights movement and protest activity affect your work?
 
      Interview Bookmarks:   1  Go to Full Topic File

  .What do you think are the most important skills and attributes of an effective civil rights mediator?
 
      Interview Bookmarks:   1   2   3   4  Go to Full Topic File
        A. What do you think has been your greatest strength as a civil rights mediator?
                   
      Interview Bookmarks:   1  Go to Full Topic File

  .Are there other important lessons that come out of your work?
 
      Interview Bookmarks:   1  Go to Full Topic File

  .Interesting anecdotes.
 
      Interview Bookmarks:   1  Go to Full Topic File

  .Did your affiliation with the Justice Department help or hurt you?
 
      Interview Bookmarks:   1

Copyright © 2000-2007
by Conflict Management Initiatives and the Conflict Information Consortium at the University of Colorado