Topics Addressed by
Bob Hughes


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  .When did you begin at CRS? When did you leave?
 
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        A. What did you do before coming to CRS?
                   
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        B. What civil rights or conflict management work did you do before your CRS work?
                   
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        C. Why did you decide to work at CRS?
                   
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  .Background information on a case
 
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  .When the case first came to your attention, what did you do?
 
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        A. When making an initial assessment of a case, with whom did you talk first? Next?
                   
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        B. Did everyone want you involved? If not, what did you do about that?
                   
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        C. Did you give advance notice of your arrival? To whom? Was there anyone who you did not inform? Why?
                   
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        D. Did the parties ever ask you to do things you were unable to do? How did you handle such requests?
                   
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        E. How did you respond if you thought that CRS intervention might harm a legitimate protest activity?
                   
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        F. How did you identify the proper people to talk to or get involved?
                   
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        G. How did you identify leaders?
                   
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  .How did you design a response plan?
 
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        A. How did you determine your own role (e.g., to act as an advisor, conciliator or a mediator)?
                   
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  .What did you do to build and sustain trust with the parties?
 
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        A. How important was it for you to gain the trust of the parties?
                   
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        B. How did you build trust with the disputants?
                   
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        C. How did you detect whether your trust-building efforts were successful?
                   
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        D. Was your race or ethnicity a factor in your ability to build trust with the disputants?
                   
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        E. Can you recall any examples of when you served as a scapegoat or in some other way helped a party save face?
                   
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        F. What factors contributed to your ability to build trust?
                   
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        G. Did you find it necessary at times to help the parties define or prioritize their issues? How did you do this?
                   
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        H. Did you find yourself assisting one party to understand the other party's perspective?
                   
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        I. How did you deal with seemingly intractable demands on a party's agenda for negotiations?
                   
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        J. Did you ever deal with a conflict that seemed to be truly intractable?
                   
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  .Tell me about your meetings with the parties when you were helping them to resolve their differences.
 
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        A. How did you decide who would be at the negotiation table?
                   
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        B. How did you decide when to meet separately with the parties and when to bring them together?
                   
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        C. Were there cases where you never brought the parties together or never met with them separately?
                   
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        D. Was timing of the discussions critical? Did you ever need to wait or hurry up in order to get people to come together?
                   
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        E. When you brought the parties together, how did you decide where to convene the meeting?
                   
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        F. Who set the agenda? Who defined the ground rules and meeting structure?
                   
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        G. How did you assist in opening communications between the parties, to get them talking and listening to one another?
                   
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        H. Were there situations when a party came to the table but gave only lip service, or refused to negotiate in good faith?
                   
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        I. Would the parties look to you for guidance in constructing solutions or would they come up with their own solutions?
                   
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        J. How would you respond when you were called upon to carry messages between the parties?
                   
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        K. Did a party ever threaten to walk out of a mediation? What did you do then?
                   
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        L. Did you ever separate people into small groups and work with them that way?
                   
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  .Did you find yourself helping the parties strengthen their own capacity to deal with conflict?
 
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        A. Did you provide technical assistance to the parties? Can you give some examples?
                   
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        B. Did you provide training for the parties? What types of training? Who did it?
                   
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  .What did you do when you hit a brick wall in your effort to bridge differences between the parties?
 
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  .Did you try to analyze or address power disparities between the parties? How did power differentials effect the process?
 
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  .How would you describe your work in terms of your neutrality, impartiality, and objectivity in a case?
 
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        A. Did you work on cases involving hate groups such as the KKK or neo-Nazi groups?
                   
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        B. Were there techniques you used to help you maintain your impartiality?
                   
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  .Are there other aspects of the process that you used that are worth noting?
 
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        A. Did you do any organizational assessment or evaluations?
                   
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        B. How much direction did you give the parties in mediation?
                   
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        C. Can you explain the difference between conciliation and mediation?
                   
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  .Were you able to detect when an internal conflict existed within a party that was inhibiting progress?
 
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  .How did you identify community resources to help resolve the conflict? How did you use them?
 
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        A. What types of resources from within the community would you use? How did you get them involved?
                   
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        B. Did you ever draw upon resources or refer parties to resources from outside the community?
                   
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  .How did you deal with issues of confidentiality during your casework?
 
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        A. Can you recall any times when assuring confidentiality created a problem for you?
                   
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  .How did you deal with the media? Were they an asset or a liability to your work?
 
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        A. Did the parties ever agree to a policy regarding statements to the press as a condition of negotiation or mediation?
                   
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        B. Before terminating a case, did you help the parties develop a contingency plan to help prevent a recurrence of the conflict?
                   
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        C. Did you assist the parties design other structures to prevent a recurrence of the conflict?
                   
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        D. Did you plan any follow up after the case was closed?
                   
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        E. What would you say were the positive outcomes of the contingency planning process?
                   
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        F. Were other enforcement mechanisms put in place?
                   
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  .What were the overall outcomes of the intervention?
 
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  .Were you able to bring about organizational or structural change?
 
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  .What were your measures of the success of your intervention?
 
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        A. How did CRS measure the success of your work?
                   
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        B. How did you measure long term impacts?
                   
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  .How did the changing nature of the civil rights movement and protest activity affect your work?
 
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  .Have there been changes in CRS over the years?
 
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  .What do you think are the most important skills and attributes of an effective civil rights mediator?
 
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        A. What do you think has been your greatest strength as a civil rights mediator?
                   
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by Conflict Management Initiatives and the Conflict Information Consortium at the University of Colorado