Topics Addressed by
Edward Howden


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  .When did you begin at CRS? When did you leave?
 
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        A. What did you do before coming to CRS?
                   
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        B. What civil rights or conflict management work did you do before your CRS work?
                   
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        C. Why did you decide to work at CRS?
                   
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        D. What did you do at CRS (what was your role)?
                   
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  .Background information on a case
 
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  .When the case first came to your attention, what did you do?
 
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        A. When making an initial assessment of a case, with whom did you talk first? Next?
                   
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        B. Did everyone want you involved? If not, what did you do about that?
                   
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        C. Did you assist them by phone only? What types of assistance did you provide? Can you provide an example?
                   
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  .How did you do your onsite assessment?
 
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        A. Did you set goals for your intervention? At what point in the process?
                   
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  .What did you do to build and sustain trust with the parties?
 
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  .How did you identify underlying issues?
 
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        A. Did you find it necessary at times to help the parties define or prioritize their issues? How did you do this?
                   
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        B. Did you find yourself assisting one party to understand the other party's perspective?
                   
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        C. Did you have effective techniques for persuading a party to reframe the problem to make it negotiable?
                   
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        D. How did you deal with seemingly intractable demands on a party's agenda for negotiations?
                   
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        E. How would you deal with a demand on one party's agenda that the other party said was non-negotiable?
                   
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        F. Did key issues ever involve factual disagreements? How did you deal with such problems?
                   
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  .Tell me about your meetings with the parties when you were helping them to resolve their differences.
 
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        A. When you brought the parties together, how did you decide where to convene the meeting?
                   
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  .What did you do to diminish tension between the parties?
 
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        A. Did the situation ever become violent or potentially violent? What did you do to diminish that?
                   
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        B. Did you provide technical assistance to the parties? Can you give some examples?
                   
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        C. Were their other types of technical assistance, e.g. consultants, referrals to other communities, written materials?
                   
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  .What did you do when you hit a brick wall in your effort to bridge differences between the parties?
 
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  .How would you describe your work in terms of your neutrality, impartiality, and objectivity in a case?
 
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        A. Did you have a problem retaining your impartiality while trying to level the playing field prior to negotiations?
                   
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  .Were you able to detect when an internal conflict existed within a party that was inhibiting progress?
 
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        A. How did you deal with it?
                   
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  .How did you identify community resources to help resolve the conflict? How did you use them?
 
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        A. What types of resources from within the community would you use? How did you get them involved?
                   
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        B. Did you ever draw upon resources or refer parties to resources from outside the community?
                   
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        C. Did you ever bring in a neutral expert or other resource person to help with fact-finding problems?
                   
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  .How did you deal with the media? Were they an asset or a liability to your work?
 
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  .How did you determine when to end your involvement in a conflict?
 
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        A. Did you plan any follow up after the case was closed?
                   
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  .What were your measures of the success of your intervention?
 
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        A. How did CRS measure the success of your work?
                   
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  .What do you think are the most important skills and attributes of an effective civil rights mediator?
 
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  .Interesting anecdotes.
 
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by Conflict Management Initiatives and the Conflict Information Consortium at the University of Colorado