Topics Addressed by
Ernest Jones


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  .When did you begin at CRS? When did you leave?
 
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        A. What did you do before coming to CRS?
                   
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        B. What civil rights or conflict management work did you do before your CRS work?
                   
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        C. Why did you decide to work at CRS?
                   
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        D. What did you do at CRS (what was your role)?
                   
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  .Background information on a case
 
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        A. When making an initial assessment of a case, with whom did you talk first? Next?
                   
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        B. How did you prepare for your intervention?
                   
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  .How did you do your onsite assessment?
 
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        A. Did the parties ever ask you to do things you were unable to do? How did you handle such requests?
                   
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        B. How did you identify the proper people to talk to or get involved?
                   
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        C. How did you identify leaders?
                   
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  .How did you design a response plan?
 
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        A. Did you set goals for your intervention? At what point in the process?
                   
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        B. How did you determine your own role (e.g., to act as an advisor, conciliator or a mediator)?
                   
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  .What did you do to build and sustain trust with the parties?
 
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        A. How important was it for you to gain the trust of the parties?
                   
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        B. Was your race or ethnicity a factor in your ability to build trust with the disputants?
                   
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        C. Can you recall any examples of when you served as a scapegoat or in some other way helped a party save face?
                   
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  .How did you identify underlying issues?
 
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        A. Did you find it necessary at times to help the parties define or prioritize their issues? How did you do this?
                   
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        B. Did key issues ever involve factual disagreements? How did you deal with such problems?
                   
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  .Tell me about your meetings with the parties when you were helping them to resolve their differences.
 
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        A. Who set the agenda? Who defined the ground rules and meeting structure?
                   
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        B. How did you assist in opening communications between the parties, to get them talking and listening to one another?
                   
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        C. Were there situations when a party came to the table but gave only lip service, or refused to negotiate in good faith?
                   
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  .Did you find yourself helping the parties strengthen their own capacity to deal with conflict?
 
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        A. Did you provide technical assistance to the parties? Can you give some examples?
                   
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  .Did you try to analyze or address power disparities between the parties? How did power differentials effect the process?
 
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        A. When you perceived a significant power imbalance did you try to level the playing field? How did you do this?
                   
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  .How would you describe your work in terms of your neutrality, impartiality, and objectivity in a case?
 
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        A. How much direction did you give the parties in mediation?
                   
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  .Were you able to detect when an internal conflict existed within a party that was inhibiting progress?
 
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  .How did you deal with issues of confidentiality during your casework?
 
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  .How did you deal with the media? Were they an asset or a liability to your work?
 
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  .What were the overall outcomes of the intervention?
 
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  .What were your measures of the success of your intervention?
 
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