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Topics Addressed by
Ernest Jones
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<<< Full interview
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.When did you begin at CRS? When did you leave?
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A. What did you do before coming to CRS?
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B. What civil rights or conflict management work did you do before your CRS work?
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C. Why did you decide to work at CRS?
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D. What did you do at CRS (what was your role)?
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.Background information on a case
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A. When making an initial assessment of a case, with whom did you talk first? Next?
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B. How did you prepare for your intervention?
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.How did you do your onsite assessment?
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A. Did the parties ever ask you to do things you were unable to do? How did you handle such requests?
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B. How did you identify the proper people to talk to or get involved?
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C. How did you identify leaders?
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.How did you design a response plan?
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A. Did you set goals for your intervention? At what point in the process?
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B. How did you determine your own role (e.g., to act as an advisor, conciliator or a mediator)?
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.What did you do to build and sustain trust with the parties?
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A. How important was it for you to gain the trust of the parties?
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B. Was your race or ethnicity a factor in your ability to build trust with the disputants?
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C. Can you recall any examples of when you served as a scapegoat or in some other way helped a party save face?
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.How did you identify underlying issues?
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A. Did you find it necessary at times to help the parties define or prioritize their issues? How did you do this?
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B. Did key issues ever involve factual disagreements? How did you deal with such problems?
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.Tell me about your meetings with the parties when you were helping them to resolve their differences.
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A. Who set the agenda? Who defined the ground rules and meeting structure?
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B. How did you assist in opening communications between the parties, to get them talking and listening to one another?
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C. Were there situations when a party came to the table but gave only lip service, or refused to negotiate in good faith?
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.Did you find yourself helping the parties strengthen their own capacity to deal with conflict?
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A. Did you provide technical assistance to the parties? Can you give some examples?
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.Did you try to analyze or address power disparities between the parties? How did power differentials effect the process?
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A. When you perceived a significant power imbalance did you try to level the playing field? How did you do this?
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.How would you describe your work in terms of your neutrality, impartiality, and objectivity in a case?
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A. How much direction did you give the parties in mediation?
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.Were you able to detect when an internal conflict existed within a party that was inhibiting progress?
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.How did you deal with issues of confidentiality during your casework?
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.How did you deal with the media? Were they an asset or a liability to your work?
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.What were the overall outcomes of the intervention?
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.What were your measures of the success of your intervention?
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