Topics Addressed by
Manuel Salinas


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  .When did you begin at CRS? When did you leave?
 
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        A. What did you do before coming to CRS?
                   
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        B. What civil rights or conflict management work did you do before your CRS work?
                   
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        C. Why did you decide to work at CRS?
                   
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        D. What did you do at CRS (what was your role)?
                   
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  .Background information on a case
 
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  .When the case first came to your attention, what did you do?
 
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        A. When making an initial assessment of a case, with whom did you talk first? Next?
                   
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        B. Did everyone want you involved? If not, what did you do about that?
                   
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        C. Did you give advance notice of your arrival? To whom? Was there anyone who you did not inform? Why?
                   
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  .How did you do your onsite assessment?
 
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        A. How did you respond if you thought that CRS intervention might harm a legitimate protest activity?
                   
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        B. How did you identify the proper people to talk to or get involved?
                   
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        C. How did you identify leaders?
                   
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  .How did you design a response plan?
 
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        A. Did the parties assist in the goal-setting process or influence your choice of goals? How?
                   
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        B. How did you determine your own role (e.g., to act as an advisor, conciliator or a mediator)?
                   
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  .What did you do to build and sustain trust with the parties?
 
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        A. How did you build trust with the disputants?
                   
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        B. Were you able to work effectively when trust levels were low between you and one of the parties? How?
                   
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        C. Was your race or ethnicity a factor in your ability to build trust with the disputants?
                   
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        D. What factors contributed to your ability to build trust?
                   
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  .How did you identify underlying issues?
 
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        A. Did you find it necessary at times to help the parties define or prioritize their issues? How did you do this?
                   
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  .Tell me about your meetings with the parties when you were helping them to resolve their differences.
 
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        A. How did you decide who would be at the negotiation table?
                   
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        B. Did representation questions ever become a problem? How did you decide who would be allowed to speak for a group?
                   
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        C. How did you decide when to meet separately with the parties and when to bring them together?
                   
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        D. How did you assist in opening communications between the parties, to get them talking and listening to one another?
                   
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        E. Who facilitated the discussions?
                   
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  .What did you do to diminish tension between the parties?
 
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        A. Did the situation ever become violent or potentially violent? What did you do to diminish that?
                   
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  .Did you find yourself helping the parties strengthen their own capacity to deal with conflict?
 
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        A. Did you provide training for the parties? What types of training? Who did it?
                   
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        B. When you perceived a significant power imbalance did you try to level the playing field? How did you do this?
                   
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        C. Did you ever provide assistance to one party without the knowledge of the other?
                   
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  .How would you describe your work in terms of your neutrality, impartiality, and objectivity in a case?
 
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        A. Did you have techniques for managing your emotions during case work?
                   
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        B. Did you do any organizational assessment or evaluations?
                   
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        C. What role does listening play in your work?
                   
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        D. How much direction did you give the parties in mediation?
                   
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        E. Did you ever try to pressure the parties to change their approach?
                   
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        F. Can you explain the difference between conciliation and mediation?
                   
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        G. How did you control rumors?
                   
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  .Were you able to detect when an internal conflict existed within a party that was inhibiting progress?
 
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        A. What types of resources from within the community would you use? How did you get them involved?
                   
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        B. Did you ever draw upon resources or refer parties to resources from outside the community?
                   
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        C. Did you provide information about outside resources that could help the parties in conflict?
                   
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  .How did you deal with issues of confidentiality during your casework?
 
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        A. Tell us about your media program.
                   
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  .How did you determine when to end your involvement in a conflict?
 
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        A. Did you take continuing responsibility for its implementation?
                   
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        B. Did you plan any follow up after the case was closed?
                   
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        C. Did you have any continuing professional relationships between CRS and community people after a case was "closed?"
                   
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        D. Were other enforcement mechanisms put in place?
                   
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  .What were your measures of the success of your intervention?
 
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  .How did the changing nature of the civil rights movement and protest activity affect your work?
 
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  .What do you think are the most important skills and attributes of an effective civil rights mediator?
 
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        A. What do you think has been your greatest strength as a civil rights mediator?
                   
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  .Descriptions of CRS institutional programs
 
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by Conflict Management Initiatives and the Conflict Information Consortium at the University of Colorado