Topics Addressed by
Martin Walsh


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  .When did you begin at CRS? When did you leave?
 
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        A. What did you do before coming to CRS?
                   
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        B. Why did you decide to work at CRS?
                   
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        C. What did you do at CRS (what was your role)?
                   
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  .Background information on a case
 
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  .When the case first came to your attention, what did you do?
 
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        A. When making an initial assessment of a case, with whom did you talk first? Next?
                   
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        B. Did everyone want you involved? If not, what did you do about that?
                   
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        C. Did you give advance notice of your arrival? To whom? Was there anyone who you did not inform? Why?
                   
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        D. How did you prepare for your intervention?
                   
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        E. Did you phone all parties before your arrived?
                   
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        F. What did you do when you couldn't locate anyone with whom to talk?
                   
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  .How did you do your onsite assessment?
 
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        A. Who did you talk to first on site?
                   
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        B. Did the parties ever ask you to do things you were unable to do? How did you handle such requests?
                   
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        C. How did you identify the proper people to talk to or get involved?
                   
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        D. How did you identify leaders?
                   
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  .How did you design a response plan?
 
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        A. Did the parties assist in the goal-setting process or influence your choice of goals? How?
                   
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        B. How did you determine your own role (e.g., to act as an advisor, conciliator or a mediator)?
                   
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        C. How did you prove your credibility?
                   
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        D. How important was it for you to gain the trust of the parties?
                   
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        E. Was your race or ethnicity a factor in your ability to build trust with the disputants?
                   
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        F. Can you recall any examples of when you served as a scapegoat or in some other way helped a party save face?
                   
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        G. What factors contributed to your ability to build trust?
                   
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        H. Were parties ever reluctant to participate because of a lack of trust in you or the process?
                   
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  .How did you identify underlying issues?
 
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        A. Did you find it necessary at times to help the parties define or prioritize their issues? How did you do this?
                   
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        B. Did you find yourself assisting one party to understand the other party's perspective?
                   
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        C. How did you deal with seemingly intractable demands on a party's agenda for negotiations?
                   
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        D. How did you decide when to meet separately with the parties and when to bring them together?
                   
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        E. Were there situations when a party came to the table but gave only lip service, or refused to negotiate in good faith?
                   
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        F. Were you able to increase trust levels between parties? How did you do this?
                   
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  .What did you do to diminish tension between the parties?
 
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        A. Did the situation ever become violent or potentially violent? What did you do to diminish that?
                   
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        B. Did a party ever threaten to walk out of a mediation? What did you do then?
                   
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        C. How did you initiate de-escalation?
                   
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  .Did you find yourself helping the parties strengthen their own capacity to deal with conflict?
 
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        A. Did you provide training for the parties? What types of training? Who did it?
                   
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        B. Did you help the parties prepare for mediation or any joint meetings?
                   
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        C. Did you assist groups with community organizing?
                   
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        D. Did you try to influence coalition formation?
                   
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        E. When you perceived a significant power imbalance did you try to level the playing field? How did you do this?
                   
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        F. Did you ever try to use the power of the Justice Department to influence the situation or level the playing field?
                   
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        G. What is your attitude toward ending community protest?
                   
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        H. Did you have a problem retaining your impartiality while trying to level the playing field prior to negotiations?
                   
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  .Are there other aspects of the process that you used that are worth noting?
 
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        A. How much direction did you give the parties in mediation?
                   
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        B. Can you explain the difference between conciliation and mediation?
                   
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        C. Tell us how conciliation works.
                   
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  .Were you able to detect when an internal conflict existed within a party that was inhibiting progress?
 
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        A. Did you ever draw upon resources or refer parties to resources from outside the community?
                   
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        B. Did you ever bring in a neutral expert or other resource person to help with fact-finding problems?
                   
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        C. Can you recall any times when assuring confidentiality created a problem for you?
                   
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  .How did you deal with the media? Were they an asset or a liability to your work?
 
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        A. Did you ever try to use the media as an ally to mediation?
                   
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        B. Did you ever issue statements to the press on behalf of the parties? Under what circumstances?
                   
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  .How did you determine when to end your involvement in a conflict?
 
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        A. Before terminating a case, did you help the parties develop a contingency plan to help prevent a recurrence of the conflict?
                   
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        B. Did you assist the parties design other structures to prevent a recurrence of the conflict?
                   
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  .What were the overall outcomes of the intervention?
 
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  .What were your measures of the success of your intervention?
 
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        A. How did you measure long term impacts?
                   
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        B. Examples of success
                   
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  .How did the changing nature of the civil rights movement and protest activity affect your work?
 
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  .Have there been changes in CRS over the years?
 
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  .What do you think are the most important skills and attributes of an effective civil rights mediator?
 
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        A. What do you think has been your greatest strength as a civil rights mediator?
                   
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  .Are there other important lessons that come out of your work?
 
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  .Agency-related information
 
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        A. Praise of CRS workers
                   
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        B. CRS reputation
                   
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  .De-segregation History
 
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  .Descriptions of CRS institutional programs
 
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