Topics Addressed by
Ozell Sutton


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  .When did you begin at CRS? When did you leave?
 
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        A. What did you do before coming to CRS?
                   
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        B. What civil rights or conflict management work did you do before your CRS work?
                   
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        C. What did you do at CRS (what was your role)?
                   
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  .Background information on a case
 
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  .When the case first came to your attention, what did you do?
 
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  .How did you do your onsite assessment?
 
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        A. How did you identify the proper people to talk to or get involved?
                   
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        B. How did you identify leaders?
                   
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  .How did you design a response plan?
 
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        A. Did you set goals for your intervention? At what point in the process?
                   
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        B. Did the parties assist in the goal-setting process or influence your choice of goals? How?
                   
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        C. How did you determine your own role (e.g., to act as an advisor, conciliator or a mediator)?
                   
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  .What did you do to build and sustain trust with the parties?
 
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        A. Was your race or ethnicity a factor in your ability to build trust with the disputants?
                   
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        B. Can you recall any examples of when you served as a scapegoat or in some other way helped a party save face?
                   
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        C. Were parties ever reluctant to participate because of a lack of trust in you or the process?
                   
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  .How did you identify underlying issues?
 
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        A. Did you find it necessary at times to help the parties define or prioritize their issues? How did you do this?
                   
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        B. Did you have effective techniques for persuading a party to reframe the problem to make it negotiable?
                   
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        C. How did you decide when to meet separately with the parties and when to bring them together?
                   
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        D. Were there cases where you never brought the parties together or never met with them separately?
                   
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  .What did you do to diminish tension between the parties?
 
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        A. Did the situation ever become violent or potentially violent? What did you do to diminish that?
                   
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        B. Were you ever in personal danger? How did you respond?
                   
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        C. Did a party ever threaten to walk out of a mediation? What did you do then?
                   
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        D. Did a conflict ever escalate after CRS became involved? How?
                   
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        E. How did you initiate de-escalation?
                   
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  .Did you find yourself helping the parties strengthen their own capacity to deal with conflict?
 
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        A. Did you provide technical assistance to the parties? Can you give some examples?
                   
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        B. Did you provide training for the parties? What types of training? Who did it?
                   
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  .What did you do when you hit a brick wall in your effort to bridge differences between the parties?
 
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  .Did you try to analyze or address power disparities between the parties? How did power differentials effect the process?
 
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        A. When you perceived a significant power imbalance did you try to level the playing field? How did you do this?
                   
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  .How would you describe your work in terms of your neutrality, impartiality, and objectivity in a case?
 
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        A. Did you work on cases involving hate groups such as the KKK or neo-Nazi groups?
                   
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        B. Did you have techniques for managing your emotions during case work?
                   
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        C. Did you ever intentionally act as an advocate for one side? Did you ever do this unintentionally?
                   
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        D. Did you do any organizational assessment or evaluations?
                   
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        E. Can you explain the difference between conciliation and mediation?
                   
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  .Were you able to detect when an internal conflict existed within a party that was inhibiting progress?
 
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        A. How did you deal with it?
                   
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        B. Did you ever draw upon resources or refer parties to resources from outside the community?
                   
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        C. Did other organizations or people within the community help limit the intensity of the conflict or help resolve it? Who? How?
                   
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  .How did you deal with issues of confidentiality during your casework?
 
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  .How did you deal with the media? Were they an asset or a liability to your work?
 
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        A. Did you ever try to use the media as an ally to mediation?
                   
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  .How did you determine when to end your involvement in a conflict?
 
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        A. Before terminating a case, did you help the parties develop a contingency plan to help prevent a recurrence of the conflict?
                   
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  .What were your measures of the success of your intervention?
 
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        A. How did you measure long term impacts?
                   
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  .How did the changing nature of the civil rights movement and protest activity affect your work?
 
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  .What do you think are the most important skills and attributes of an effective civil rights mediator?
 
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        A. What do you think has been your greatest strength as a civil rights mediator?
                   
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  .Are there other important lessons that come out of your work?
 
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  .Interesting anecdotes.
 
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  .How do you set priorities regarding which cases to take and which not?
 
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by Conflict Management Initiatives and the Conflict Information Consortium at the University of Colorado