You said that the two most difficult groups were police and
university presidents. Do you have ideas on how to deal with them effectively?
Answer:
I think the hardest ones are the university presidents. Some really believe that they are a
resource to the country and to the world. How dare anyone else provide assistance and be the
resource. Some of them are like that. I don't know of any strategy of getting through to them
other than trying to convince them that we can help them and using some of our past successes
with other university presidents. With police, I think it's more the lack
of an entry skill. With police, there is a reluctance to get involved. There is a defensiveness,
especially when it's related to an incident of alleged misconduct. When you are on the phone
following a shooting, for example, they will justify it. If you don't use proper entry, they want to
cut you off. So it's a matter of being able to develop an entry strategy.
